A team on the line. No invoice.
A wiring question, a doubt about a configuration, a unit behaving strangely: you open a ticket, we answer.
Asking costs nothing
There’s no plan to sign and no meter running. A question about wiring, a setting or a compatibility gets answered without anyone opening a billing file.
One ticket, one answer, one technician
From the portal or by email. The request is picked up by someone who knows your fleet — not a call centre reading a script.
The thread stays open until it’s settled, and stays readable afterwards.
What we take
- 01
A question
Wiring, a setting, a compatibility. Including the one you think is silly.
- 02
Odd behaviour
It works, but not like it used to. That’s the best moment to call.
- 03
A doubt before buying or renting
We’ll tell you whether it holds up on your site.
- 04
An emergency during load-in
The ticket jumps the queue and we pick up the phone.
We wrote in the afternoon expecting an answer the next day. We had it before the end of the day, and it was the right one.
When an answer isn’t enough
Most requests get settled by keyboard or phone. When they don’t, we come to you, or the ticket becomes a workshop file — carrying everything already said in it.
You explain nothing twice.
Ask the question.
There’s no plan to sign and no meter running.