Your fleet, ready when it counts
Our workshop diagnoses, repairs and maintains your fleet. Diagnosis, preventive and RMA, tracked in one click in your portal.
One file, from diagnosis to return
You drop the unit off, we diagnose it, we price it before starting. What can be fixed here is fixed here; the rest goes where it needs to go, and we handle the follow-up.
Repaired in the workshop, or sent where it belongs
Our technicians fix what can be fixed here — audio, video, lighting, rigging. When warranty, specialized tooling or parts supply require it, the unit goes to the distributor or the manufacturer.
When it does, we open the RMA, handle shipping and chase it down. You don’t deal with three parties: you deal with one.
Four steps, no blind spot
- 01
Intake
At the workshop or we pick it up. The file opens in your portal at the same moment.
- 02
Diagnosis
We look for the cause, not the symptom, and we tell you whether it’s settled here or elsewhere.
- 03
Decision
One quote, one click. Repair, warranty shipment, or we stop there.
- 04
Return
Bench-tested, with a report of what changed and what we saw coming.
The projector went back to the manufacturer under warranty. We had nothing to manage, and we always knew where it was.
Watch instead of waiting
A unit that lands here has usually been drifting for weeks. Sentinel is a 1U probe integrated into your infrastructure: it reports the state of your equipment in real time to our dashboards.
The drift shows up before the failure does.
Your fleet has a history. We already know it.
Call, write, or open a file without going through us.