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IDEACONCEPT

Privacy Policy

Last updated: October 10, 2026

IDEACONCEPT inc. ("IDEACONCEPT", "we", "our") is committed to protecting the privacy and personal information of its clients, partners, and visitors in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64), the Personal Information Protection and Electronic Documents Act (PIPEDA), and all other applicable legislation.

1. Scope and Application

This policy applies to all personal information that we collect, use, or disclose in the course of our business activities, including through our website, client portals, contact forms, and direct business interactions.

2. Privacy Officer

In accordance with Quebec's Law 25, IDEACONCEPT has appointed a Privacy Officer. For any questions or requests regarding your personal information, you may contact our Privacy Officer at:

Email: privacy@ideaconcept.ca

Phone: 514-400-6910

3. Personal Information Collected

We collect the following categories of personal information:

  • Identification information: first name, last name, professional title
  • Contact information: email address, phone number, mailing address
  • Professional information: company name, industry, role
  • Event information: event type, date, venue, technical requirements
  • Technical information: IP address, browser type, pages visited, cookies
  • Financial information: billing details (where applicable)
  • Communications: content of messages and correspondence with our team
  • Applications: what you enter in the form of a job posting or a spontaneous application

4. Purposes of Collection

We use your personal information for the following purposes:

  • Responding to your quote requests and inquiries
  • Providing our event audiovisual production services
  • Managing the business relationship and project follow-up
  • Providing access to our client portals (rental, sales, project tracking)
  • Improving our website and personalizing your experience
  • Communicating information about our services and events (with your consent)
  • Complying with our legal and regulatory obligations
  • Protecting our rights, property, and system security

5. Consent

In accordance with Law 25, we obtain your manifest, free, informed, and specific consent before collecting your personal information. You may withdraw your consent at any time by contacting our Privacy Officer. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. When you send us a request through a form on the site (quote, callback, contact, question), you tick a box accepting the measurement of your visit and its link to the ad that brought you: that acceptance then counts as consent to statistics and marketing cookies, like a click on “Accept all” in the banner. Without it the request cannot be sent through the form, and you can always reach us by phone or email. It can be withdrawn at any time in the Cookie Policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. In accordance with Law 25, we obtain your explicit consent before using non-essential cookies: the Google tag (Google Analytics) and Microsoft Clarity with statistics cookies, the Google Ads tag and the Meta pixel with marketing cookies. Please refer to our Cookie Policy for the details and to manage your preferences.

7. Disclosure of Information

We never sell your personal information. One disclosure serves advertising, and only with your consent to marketing cookies: if your visit comes from a click on one of our Google or Meta ads and your request moves forward (qualified request, quote sent or accepted, deal won), our server tells Google Ads or Meta that click's identifier, the date and, depending on the case, an amount, never your name, your email or your phone number. With the same consent, the Google Ads tag and the Meta pixel see the pages you view on our site. We may also disclose your information in the following circumstances:

  • Trusted service providers acting on our behalf: hosting in Canada, sending emails and messages, and, with your consent, audience measurement (Google Analytics, Microsoft Clarity)
  • Technical partners involved in the delivery of your event (with your consent)
  • Government authorities when required by law
  • In the event of a business transaction (merger, acquisition) with prior notification

8. Transfers Outside Quebec

If your personal information must be transferred outside of Quebec, we conduct a privacy impact assessment in accordance with Law 25 and ensure that the level of protection is adequate. Google LLC, Microsoft Corporation and Meta Platforms, Inc. receive data in the United States with your consent, and keep it for their own retention periods.

9. Retention of Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Information related to event projects is retained for a period of 7 years for reference and tax compliance purposes. After this period, it is anonymized or securely destroyed.

10. Job applications

When you apply to a job posting or send a spontaneous application, we collect what you enter in the form: name, email, phone, city, province, experience level, portfolio link and message, along with the page you sent it from. The IP address and browser used to send it are also recorded, to protect the form against abuse.

This information serves a single purpose: assessing your application and contacting you about it. A person on our team reads every application; none is screened or decided by automated processing.

An application is kept for twelve months after the decision about it, or after it was received if no decision was made, then deleted. The IP address and browser information are erased after 30 days. An application that is accepted becomes your worker file, which then follows its own retention rules.

The reason for a refusal is never made public: it appears neither on the site nor in any public response.

11. Security Measures

We implement appropriate technical, physical, and organizational security measures to protect your personal information, including encryption of data in transit and at rest, role-based access controls, and continuous monitoring of our systems. In the event of a privacy incident posing a risk of serious harm, we will notify the Commission d'acces a l'information du Quebec and the affected individuals in accordance with Law 25.

12. Your Rights

In accordance with Law 25 and PIPEDA, you have the following rights:

  • Right of access: obtain a copy of your personal information held by IDEACONCEPT
  • Right of rectification: have inaccurate or incomplete information corrected
  • Right of deletion: request the deletion of your personal information (subject to legal obligations)
  • Right to portability: receive your information in a structured and commonly used technological format
  • Right to withdraw consent: withdraw your consent at any time
  • Right to file a complaint: with the Commission d'acces a l'information du Quebec (CAI)

To exercise your rights, send a written request to privacy@ideaconcept.ca. We will process your request within 30 days.

13. Information from Minors

Our services are intended for professionals and businesses. We do not knowingly collect personal information from minors under the age of 14.

14. Changes to This Policy

We reserve the right to modify this policy at any time. Any significant changes will be communicated by email or by notice on our website. The date of the last update is indicated at the top of this page.

15. Contact Us

For any questions regarding this privacy policy or the processing of your personal information, contact our Privacy Officer at privacy@ideaconcept.ca.