Privacy Policy

1. Scope and Application

This policy applies to all personal information that we collect, use, or disclose in the course of our business activities, including through our website, client portals, contact forms, and direct business interactions.

2. Privacy Officer

In accordance with Quebec's Law 25, IDEACONCEPT has appointed a Privacy Officer. For any questions or requests regarding your personal information, you may contact our Privacy Officer at:

Email: privacy@ideaconcept.ca

Phone: (514) 555-1234

3. Personal Information Collected

We collect the following categories of personal information:

• Identification information: first name, last name, professional title
• Contact information: email address, phone number, mailing address
• Professional information: company name, industry, role
• Event information: event type, date, venue, technical requirements
• Technical information: IP address, browser type, pages visited, cookies
• Financial information: billing details (where applicable)
• Communications: content of messages and correspondence with our team

4. Purposes of Collection

We use your personal information for the following purposes:

• Responding to your quote requests and inquiries
• Providing our event audiovisual production services
• Managing the business relationship and project follow-up
• Providing access to our client portals (rental, sales, project tracking)
• Improving our website and personalizing your experience
• Communicating information about our services and events (with your consent)
• Complying with our legal and regulatory obligations
• Protecting our rights, property, and system security

5. Consent

In accordance with Law 25, we obtain your manifest, free, informed, and specific consent before collecting your personal information. You may withdraw your consent at any time by contacting our Privacy Officer. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. In accordance with Law 25, we obtain your explicit consent before using non-essential cookies. Please refer to our Cookie Policy for more details on the types of cookies used and how to manage your preferences.

7. Disclosure of Information

We never sell your personal information. We may disclose it in the following circumstances:

• Trusted service providers acting on our behalf (hosting, analytics, communications)
• Technical partners involved in the delivery of your event (with your consent)
• Government authorities when required by law
• In the event of a business transaction (merger, acquisition) with prior notification

8. Transfers Outside Quebec

If your personal information must be transferred outside of Quebec, we conduct a privacy impact assessment in accordance with Law 25 and ensure that the level of protection is adequate.

9. Retention of Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Information related to event projects is retained for a period of 7 years for reference and tax compliance purposes. After this period, it is anonymized or securely destroyed.

10. Security Measures

We implement appropriate technical, physical, and organizational security measures to protect your personal information, including encryption of data in transit and at rest, role-based access controls, and continuous monitoring of our systems. In the event of a privacy incident posing a risk of serious harm, we will notify the Commission d'acces a l'information du Quebec and the affected individuals in accordance with Law 25.

11. Your Rights

In accordance with Law 25 and PIPEDA, you have the following rights:

• Right of access: obtain a copy of your personal information held by IDEACONCEPT
• Right of rectification: have inaccurate or incomplete information corrected
• Right of deletion: request the deletion of your personal information (subject to legal obligations)
• Right to portability: receive your information in a structured and commonly used technological format
• Right to withdraw consent: withdraw your consent at any time
• Right to file a complaint: with the Commission d'acces a l'information du Quebec (CAI)

To exercise your rights, send a written request to privacy@ideaconcept.ca. We will process your request within 30 days.

12. Information from Minors

Our services are intended for professionals and businesses. We do not knowingly collect personal information from minors under the age of 14.

13. Changes to This Policy

We reserve the right to modify this policy at any time. Any significant changes will be communicated by email or by notice on our website. The date of the last update is indicated at the top of this page.

14. Contact Us

For any questions regarding this privacy policy or the processing of your personal information, contact our Privacy Officer at privacy@ideaconcept.ca.