Sentinel reads the state of every device continuously. The moment a value crosses a threshold, the alert reaches us and the intervention gets scheduled, before the failure shows on your side.
- Continuous readings
- No emergency rates
- Ten-year service life in view
From threshold to response, in seconds.
None of it goes through you. The chain starts at the probe and ends in our schedule.
- 1
The threshold
You decide what counts as abnormal on your site. A meeting room and a stage do not share a tolerance.
- 2
The reading
Sentinel reads temperature, service hours and link status continuously, device by device.
- 3
The alert
The moment a value crosses the threshold, it reaches us within seconds. Not in a weekly report.
- 4
The response
It gets scheduled while the device is still drifting. Remote where possible, on site when it takes hands.
Device by device, not a rack average.
An average hides exactly the part that is drifting. The probe reads every device separately, and that is what makes the alert useful.
Service hours
Every lamp, every fan, every hour counted. End of life announces itself instead of arriving.
Temperature and airflow
A rack running hot shows up weeks before it gives out.
Link status
Network errors, restarts, signal loss. What almost always precedes a visible failure.
Thresholds set with you
We read for a few weeks, then set the thresholds against what your equipment actually does, not against a datasheet.
The alert comes to us
You have no dashboard to watch. That is our job, not yours.
Condition report
Uptime, interventions, fleet condition. Ready to take to the board.
- Conference room AScreen, sound, controlNormal
- AuditoriumProjection, lightingNormal
- Lobby, projector 2Lamp nearing end of lifeTo schedule
- Meeting room CScreen, video conferencingNormal
- Board roomScreen, microphones, controlNormal
What you get, in writing.
- 01
A guaranteed response time
Contractual, measured from the alert or your call, not from our availability.
- 02
Remote diagnosis first
Most cases are settled without a visit, so without travel charges.
- 03
Planned maintenance
Against the real wear Sentinel reports, not against an arbitrary calendar.
- 04
Your parts kept in stock
We know your configuration, so we keep what it needs.
- 05
A loaner while it is out
Your season does not stop because a unit is in the workshop.
- 06
A periodic condition report
Uptime, interventions, fleet condition. Ready to take to the board.
- 07
Updates applied
Manufacturer fixes installed during your quiet hours, not discovered during a failure.
- 08
One point of contact
The same team that installed the system. Nobody to bring up to speed, no diagnosis to redo.
- 09
Your fleet inventory kept current
Serial numbers, versions, install dates. What lets us order the right part the first time.
What is not covered is written down too: damage, third-party modifications, equipment outside our fleet. We would rather write it than discover it together.
The purchase price is not the cost.
Over ten years, what weighs is not the price of the hardware: it is the day the screen will not come on before a shareholders meeting, the call billed at the emergency rate, and the part nobody can find because the supplier changed its line.
An agreement does not make the purchase cheaper. It makes the next nine years predictable.
Three levels, sized to what downtime costs you.
Scroll to compare the three levels.
The numeric response time belongs to your agreement: it depends on your fleet and on what downtime costs you. It is written in the signed contract, not on this page.
The same ten years, seen from both sides.
- You find out about the failure when the screen stays dark
- The emergency call is billed at the emergency rate
- The diagnosis starts from scratch on every call
- The part is off the catalogue three years later
- The replacement lands before the end of useful life
- The maintenance budget is discovered after the fact
- Every call starts over with a technician who does not know the room
- Sentinel flags the drift before the failure
- Covered work is billed at the agreed rate
- Your configuration is already documented with us
- Your parts are kept in stock
- Maintenance follows real wear, not a calendar
- A figure known in advance, not a run of emergencies
- The same team as the install, from end to end
Tell us what downtime costs you. We build the agreement around that.